Advice follow-through for trusted advisers
After an advice session, households receive a clear action plan and your caseworkers can see whether actions are complete, blocked, or in progress, without regulated debt advice or eligibility decisions being automated.
Active cases / this week
42 households
Complete
28
In progress
11
Blocked
3
Funded advice runs on short sessions and strict boundaries.
These four numbers frame how we built Wattcue. Short sessions, clear regulatory boundaries, and a funder-ready evidence trail.
0 min
Typical funded session length
Industry norm
£0m+
Energy Redress Scheme distributed
Ofgem, since 2018
0
Regulated debt decisions automated
Wattcue commitment
£0
Cost to households at point of use
Partner-funded model
Sector figure rounded from published UK regulator sources. Wattcue does not provide regulated debt advice, make eligibility decisions, or guarantee savings.
Three patterns we hear on every discovery call.
These are the operational realities we designed Wattcue around. If any of these sound like your last quarter, a discovery call is probably the right next step.
Sessions end. Households drift.
Funded advice is delivered under strict time limits. Once the session closes, action depends on the household remembering, prioritising, and acting alone, often during a cost-of-living crisis.
Caseload invisible between advisers
When cover changes or a case is shared, the context is gone. Advisers re-ask the same questions, households repeat their story, trust erodes.
Funders want outcomes, not session counts
Charity funding increasingly requires evidence of sustained impact. Session totals don't show what actually changed in the home.
Session outputs and funder outputs, in one thread.
Two capabilities advice teams ask for first, designed so the work done in the session writes the evidence funders need at quarter-end.
Household / agreed in session
Four steps, sequenced for the next 8 weeks
Check current tariff on the bill
Why: Quick win, no cost
When: This week
Apply for Warm Home Discount
Why: Eligibility likely, supplier-led
When: Next 14 days
Draught-proof kitchen door
Why: Renter-safe, reversible
When: Next month
Talk to landlord about loft insulation
Why: Within tenure, funded grants exist
When: Before winter
Plain-language plans, agreed in the session.
Every household leaves with a short, sequenced plan written in plain English. Each action carries the reason, the timeframe, and who is responsible.
- Agreed in the session, not after
- Low-cost, low-friction, renter-safe actions first
- Reasons captured so the household knows why
Q2 cohort / 124 households / anonymised
Evidence
Per-case audit trail
Export
Ready Friday
Anonymised
Cohort-level only / no household-identifiable data in funder outputs
Outcomes per household, not session counts.
Progress snapshots, anonymised cohort summaries, and a clear audit trail per case give funders the confidence to renew or increase support.
- Per-case progress snapshot
- Anonymised cohort summary
- Exportable quarterly funder pack
Four boundaries we hold, on every case.
These are the safety limits we lead every advice conversation with. They are what make this safe to recommend to your trustees and your funders.
No regulated debt advice
Wattcue does not give advice that would require FCA authorisation. Debt conversations route to your authorised adviser, not an automated flow.
No autonomous decisions
Eligibility calls, safeguarding judgements, and high-stakes recommendations always route to a named human on your team.
Safeguarding-aware
Vulnerability flags, escalation hooks, and adviser review prompts are first-class in every household workflow.
Consent-led contact
Every reminder, check-in, and follow-up respects the consent captured in the session. Households can adjust or withdraw at any time.
Advice models Wattcue works with.
We are not an advice provider. We are the governed follow-through layer that sits alongside your advice work, so agreed actions actually happen.
National charities
Network-scale advice provision
Community hubs
Place-based, trust-led support
Local advice partnerships
LA-funded or CVS-led delivery
Fuel-poverty charities
Specialist energy advice
Helpline teams
Phone or chat-first intake
Outreach services
Face-to-face in-community
From first call to funder pack, without surprises.
Every step has a reviewable artefact. Nothing important happens between steps.
Scoping call
30 minutes to understand your funder, caseload scale, and safeguarding protocol. No commitment, no pitch deck.
Funder and DPIA
Shared scope, lawful basis, consent wording, and outcome definitions aligned to your funder's reporting requirements.
Caseload setup
Adviser roles, safeguarding flags, and escalation routes configured to match your team and supervision model.
Advice follow-through
Action plans written in-session, consent-led reminders, barrier logging, and safeguarding review prompts.
Funder pack and review
Quarterly anonymised pack with cohort outcomes and per-case audit trail. Explicit renewal decision, not auto-rollover.
Answered up front.
The five questions we hear most often, answered the same way we would on a discovery call.
No. Wattcue does not give advice that would require FCA authorisation. Debt conversations and regulated decisions always route to your authorised adviser. We do not automate eligibility decisions either.
No. Wattcue is an adviser-in-the-loop layer. Your advisers keep ownership of every household. We surface which actions are complete, in progress, or blocked, and flag safeguarding concerns for adviser review rather than routing them autonomously.
We align outcome definitions to your funder's reporting framework during scoping. Per-case audit trails, anonymised cohort outputs, and quarterly packs are designed to slot into the templates you already submit.
Follow-through runs on consent-led channels the household actually uses: SMS, phone call-back, or in-person during a follow-up session. We do not require an app, an account, or a smartphone.
Your organisation is the data controller. Wattcue processes under your lawful basis with a shared DPIA, consent templates, and retention schedule. Each partner's data is separated, audit-logged, and reviewable against your IG framework.
Let's talk about your cohort.
A 30-minute discovery call is the fastest way to see whether Wattcue fits your programme. No pitch deck required, just your delivery context and the outcomes you need to evidence.