Who we are
Wattcue Ltd (referred to as 'Wattcue', 'we', 'us', or 'our') is the controller of personal data collected through this marketing website, wattcue.com.
For pilot and partner engagements, a separate data processing agreement applies and governs personal data belonging to households and programme participants. That processing is not covered by this notice.
What this notice covers
This notice explains how we handle personal data collected by the Wattcue marketing website: visitors browsing our pages, people who contact us, and people subscribed to a partner conversation list if we run one in future.
- Visitors to the marketing site
- People who email us or submit the contact form
- Potential partners in early conversations with us
What we collect on this website
We are a pre-launch company deliberately operating with minimal data collection on this marketing site. We do not run analytics, advertising, or cross-site tracking.
When you use the contact form, the page generates an email draft in your own email client (Gmail, Outlook, or native mail app). Nothing is sent to a Wattcue server from the form itself. You decide what to include before pressing send.
- A single consent-preference cookie used to remember that you acknowledged our cookie notice
- Standard web server logs (IP address, user agent, timestamps) retained briefly for security and abuse prevention
- The content of emails you choose to send to us
Legal basis for processing
We rely on the following lawful bases under UK GDPR for the processing described above:
- Legitimate interests: operating a secure website and replying to genuine enquiries from partner organisations
- Consent: any non-essential cookies or communications you actively opt into (none at present)
- Legal obligation: retaining records where the law requires it, for example for tax or fraud investigation
How long we keep data
We hold personal data only for as long as we have a clear reason to. Our defaults are:
- Contact enquiries: up to 24 months after our last meaningful exchange, then deleted or anonymised
- Cookie preference: 12 months in your browser; clearing site data resets it
- Server logs: up to 30 days unless an incident requires a longer hold
International transfers
Our primary data processors are located in the UK and the European Economic Area. Where a processor operates outside that region, we rely on UK and EU approved safeguards (Adequacy Decisions or the International Data Transfer Agreement with Standard Contractual Clauses). A current list of subprocessors is available to partners on request.
Your rights
Under UK GDPR you have the right to request access to your personal data, to ask us to correct it or erase it, to restrict or object to our processing of it, and to ask for a portable copy. To exercise any of these rights, email us at privacy@wattcue.com and we will respond within one calendar month.
- Right of access to the personal data we hold about you
- Right to rectification if our records are inaccurate
- Right to erasure where we no longer have a lawful basis to hold your data
- Right to restriction or objection in certain circumstances
- Right to data portability for data you provided to us
Complaints
We would always prefer to resolve a concern directly, so please get in touch first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.
Children's data
This marketing website is not aimed at children and we do not knowingly collect personal data from children through it. Where Wattcue services are delivered to households, safeguarding is handled under separate partner agreements and data protection impact assessments.
Automated decision-making
We do not make automated decisions about you through this website. Within partner engagements, Wattcue's approach is deliberately rules-first and explainable: we do not automate regulated debt advice, eligibility decisions, or anything that produces legal or similarly significant effects on individuals.
Changes to this notice
We will update this notice when our processing changes meaningfully. The 'last updated' and 'last reviewed' dates at the top of this page tell you when it last changed. Substantive changes will be flagged in the site footer for a reasonable period.