Retrofit progression support
Manage household readiness through survey, scaffold if required, internal access, and installation stages.
ECO4 flex · Cohort 3
47 households in flight
Upcoming visits (7 days)
- 12 Abbey Lane · SurveyTue
- 3 Beech Court · Scaffold checkTue
- 42 Oak Road · InstallTue
Stalled visits are the quiet drag on every retrofit programme.
Funded works only succeed if the household is ready when the van arrives. Most programmes still only find out about the barrier after the visit fails, not before it.
1 in 5
Retrofit visits reported as no-access or avoidable abort in sector surveys.
£400+
Rough cost of a wasted visit to cohort budgets, before rescheduling effort.
Weeks
Typical lead time between survey and installation, long enough for household context to change.
Figures are illustrative of sector norms; Wattcue does not commission primary research. Partner-specific baselines are captured at pilot scoping.
Four stages, each with its own readiness check.
Retrofit progression follows the natural rhythm of the job, not a generic case-management cadence.
Stage 1
Survey readiness
Three to five working days before the surveyor arrives, we confirm access, pets, parking, health notes, and anything a renter would need to clear with their landlord.
- Access and parking checks
- Health and mobility notes where disclosed
- Landlord notification for renters
Stage 2
Scaffold and external works
Where the scope includes external work, we surface scaffold, licensing, and neighbour-access constraints before the crew is dispatched, not after.
- Highways licence check
- Neighbour access confirmation
- Weather-dependent visit flagging
Stage 3
Internal access
Internal works need the right person in the home at the right time. Wattcue confirms internal access, loft and cupboard clearance, and handover windows for renters.
- Keyholder or resident confirmation
- Loft and meter cupboard clearance
- Tenure-appropriate handover
Stage 4
Installation sign-off
After install, the household gets a plain-language summary of what was fitted and what to watch for. The partner gets a sign-off record tied to the case.
- Household summary in plain English
- Post-install follow-up window
- Sign-off captured per case
The right next step depends on who owns the home.
A renter and an owner-occupier cannot do the same things. Wattcue filters recommendations by tenure so the plan is always within the household's power to act on.
Social tenants
Coordinate with the housing provider's tenancy and compliance team. Works and internal-access rules flow through the landlord's process, not the household's.
Private renters
Landlord consent is explicit and recorded. Recommendations default to low-impact, consent-covered steps. No works are triggered without the landlord's sign-off.
Owner-occupiers
The household is the decision-maker. Works are sequenced to their availability, with clear decision points and no hidden steps.
A light, structured contact pattern around each visit.
Partners can adjust channel and timing at cohort setup. Defaults are conservative and renter-safe.
- 1
Readiness contact sent
T-5 working days
- 2
Barriers captured and routed
T-3 working days
- 3
Final reminder (where configured)
T-1 working day
- 4
Access status logged in real time
Day of visit
- 5
Post-visit follow-up issued
T+1 working day
What retrofit progression deliberately refuses.
These are not caveats in the small print. They are hard boundaries in the rule engine.
We do not instruct contractors
Scope, scheduling, and onsite work belong to the partner and their installer. We signal readiness; we do not direct trade.
We do not handle complaints
Complaints, tenancy disputes, and enforcement issues route to the partner's existing channels. Wattcue flags, it does not adjudicate.
We do not give retrofit technical advice
Specification, product choice, and PAS-compliant design are the installer and designer's domain. We do not second-guess them in the household's ear.
We do not promise savings
Energy savings claims stay with the partner's programme documentation and regulated sources. The household gets plain facts, not promises.
Retrofit progression fits the teams accountable for first-time access.
The cadence and boundaries are the same across audiences. The reporting and escalation routes are tuned per partner.
Let's talk about your cohort.
A 30-minute discovery call is the fastest way to see whether Wattcue fits your programme. No pitch deck required, just your delivery context and the outcomes you need to evidence.