Retrofit progression for housing providers
Keep residents ready for survey, scaffold, internal access, and installation while making barriers visible before visits fail, not after the van has gone back to the depot.
Scheme / Wave 2 External Wall
2 estates, 218 homes
Stage readiness
Open barriers
12
Visits this week
38
Safeguarding
2 reviewing
Retrofit at scale runs on a four-stage journey.
The scale of social housing retrofit is already set. What moves the numbers is whether each home stays ready at every stage.
0m
Social rented homes in England
English Housing Survey, 2022/23
£0bn
Warm Homes: Social Housing Fund commitment
DESNZ, 2024
0
EPC C target year for social housing
UK Government policy
0 stages
Survey, scaffold, access, install
Standard retrofit journey
Figures rounded from published UK government sources. Wattcue does not enforce tenancy, instruct contractors, or guarantee first-time access; these figures describe the delivery context only.
Three recurring failure modes in live programmes.
These are the operational realities we designed Wattcue to address. If any of these sound like your last stock visit, a discovery call is probably the right next step.
The van arrives. The tenant doesn't.
First-time access failures sink retrofit economics. Most are avoidable: short notice, wrong contact, missed letter, a carer's appointment no one knew about.
Stock data says yes. The home says no.
Stock condition records and on-the-day reality often disagree. Surveyors discover the asbestos, the extension, the loft conversion only when the ladder is already up.
Residents hear from four different people.
Works, tenancy, income, and planned maintenance all reach out separately. Residents disengage, complaints rise, and the programme team absorbs the backlog.
Readiness and progression, in the same view.
Two capabilities wave leads ask for first, designed so the readiness work feeds the progression view automatically.
Home 14B / Wave 2 / Tuesday
External wall insulation
Tenant contact confirmed
Text + call
Access window agreed
Tue 09:00 to 13:00
Parking or scaffold permit
Logged
Pets or safeguarding
Carer visit 10:00
Language or accessibility
Standard English
Next step
Reschedule visit to 13:30 / carer window avoided
Catch the blockers before the van leaves the depot.
Readiness contacts three to five working days before a visit surface access, availability, health, parking, pet, and communication issues while there is still time to act.
- Pre-visit checklists aligned to each stage
- Barrier ownership routed to the right desk
- Safeguarding-aware contact cadences
Cohort / Wave 2 / 218 homes
First-time access
86%
Open defects
7
Every home tracked through every stage.
Survey, scaffold, internal access, and installation are not one event. Wattcue keeps case-level progression visible so wave leads can spot where a cohort is starting to slip.
- Case-level progression across each retrofit stage
- Programme board pack generated weekly
- Defects and sign-off captured with evidence
Four commitments, live from day one.
These are the guarantees we lead every landlord conversation with. They are why a pilot is reviewable, not just pitchable.
Consumer Standards aware
Workflows designed around the Regulator of Social Housing's Consumer Standards, with transparency, safety, and tenancy outcomes kept in view.
Damp and mould friendly
Tenants can flag damp, mould, and disrepair concerns during readiness contacts. Concerns route to a named human, not a triage algorithm.
Safeguarding-aware
Vulnerability flags and escalation hooks are first-class. Advisers and housing officers stay in the loop on high-risk cases.
Tenant separation
Each landlord's data is isolated. Access is role-based, audit-logged, and reviewable against your existing IG framework.
Mixed-tenure blocks handled from the start.
Social tenants, private renters, and owner-occupiers have different constraints. Recommendations are filtered by tenure so the next step is always within the household's power to act on.
Social tenants
Tenant-aware workflows that respect tenancy obligations, consent, and communication channels already in use.
Private rented
Handles landlord-consent steps and tenure-limited actions without asking households to act outside their remit.
Owner-occupier
Pathway for mixed-tenure blocks and leasehold properties, with clear ownership of capital-cost decisions.
From scoping to sign-off, without surprises.
Every step has a reviewable artefact. Nothing important happens between steps.
Scoping call
30 minutes to understand your wave, cohort size, and delivery partners. No commitment, no pitch deck.
DPIA and IG
Shared scope, consent wording, retention schedule, and safeguarding protocol ready for your IG team to review.
Cohort setup
Programme, scheme, and stage configuration aligned to your contractor and in-house team structure.
Readiness and delivery
Rules-first follow-through across survey, scaffold, internal access, and install, with weekly wave board packs.
Sign-off and evaluation
Defects, evidence, and tenant sign-off captured in-flight. End-of-wave evaluation with an explicit renewal decision.
Answered up front.
The five objections we hear most often, answered the same way we would on a discovery call.
No. Wattcue sits alongside your contractor and in-house delivery teams. We do not instruct works, enforce tenancies, manage complaints, or provide technical retrofit advice. We keep the household ready so your delivery team can do their job.
Workflows are designed to surface tenancy-safety concerns, including damp and mould signals, during readiness contacts. Concerns route to a named human on your team, not an automated triage. We do not replace your statutory obligations.
We share a DPIA template, consent wording, and retention schedule on day one. Each landlord's data is separated, access is role-based, and every action is audit-logged for review against your existing IG framework.
Engagements are time-boxed and scoped to a wave, cohort, or estate. We are not a framework replacement; we are a governed layer that sits alongside your existing delivery contracts for the agreed scope.
Clear operational metrics: first-time access rate, avoidable aborted visits, stage progression, and defect sign-off. We do not claim £ savings for tenants or landlords; those figures belong to your scheme economics.
Let's talk about your cohort.
A 30-minute discovery call is the fastest way to see whether Wattcue fits your programme. No pitch deck required, just your delivery context and the outcomes you need to evidence.